General Background
Marco Antonio Solis is an IT Engineer with more than 2 years of experience in technology service management, specialized in endpoint administration, documentation, and ITIL4/ITSM best practices in business environments.
Focused on customer service, effective communication, strategic planning, and problem-solving.
He holds certifications from Microsoft and Cisco, and his practice focuses on ITIL4, ITSM, Microsoft 365, technical documentation, and information security.
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